If your prospective customer is already using a similar product as the one you are trying to sell but of a different make/company, what would you do?

Who should control the flow of conversation in a successful telesales pitch?

What are the recommended attitudes that a telemarketing executive should employ to improve cold call prospecting?

While commencing on a sales campaign, the telecalling representative has been asked to divulge only the USP of the product his company is promoting. What would be the focus of his conversation with the prospective client?

What is an IVR?

What does the term 'upselling' mean in an outbound scenario?

The process of calling potential clients without an introduction is called _________.

What is upselling?

True or false? When making a sales call you should always do most of the talking.

Telling a customer that prices will increase in the coming week is a __________.

Providing the best possible customer service and building customer loyalty are traits of what type of selling?