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Microsoft Office Skills MCQs

What is the best way to handle an angry colleague or client with a complaint?

Listen to their concerns, and calmly but firmly explain what you are able to do, offering other solutions and options, without getting angry in turn.

Show a little anger as a way of evening out the situation.

Shout back, and then, later in the day, find a place to sulk, or time to complain to your own boss.

Listen to their concerns, politely explain what you are able to do, and if they insist, shout back your own concerns and complaints.

Answer

Correct Answer: Listen to their concerns, and calmly but firmly explain what you are able to do, offering other solutions and options, without getting angry in turn.

Explanation:

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