What are some of the ways to make an article effective?

In Microsoft Word 2010, 'Keep lines together' paragraph formatting:

What kind of writing style will you use for describing a university application process meant to be read by the student applicants and/or their parents?

Which option shows the correct layout of a business report?

As a writer, what do you do when you create a macro?

Roughly how long does a business report need to be before a table of contents page is necessary (as opposed to brief subheadings)?

Choose the best option based on the following statement. A report should generally not be written in the first person.

In the first complaint letter you write (and you might end up writing more than one on the same topic), what should you keep out of it?

It's never appropriate to use the body of an email as your cover letter.

What do the abbreviations 'FWIW' and 'FYI' stand for?

What should you do if you do not want to type your name at the end of every email you send?