A company uses Microsoft Dynamics CRM 2011 on-premises. You need to create an incoming Microsoft Exchange Online profile for the Microsoft Dynamics CRM 2011 E-mail Router. Which authentication type should you use for the incoming profile?

Which of the following e-mail systems are natively supported by the Microsoft Dynamics CRM 2011 E-mail Router? (Choose all that apply.)

The guidelines or expectations for team behavior are called ___________________

Through the use of the ____ plug-in, a webpage can provide a user with an interactive experience.

Which two record types require a reference to the subject tree? Each answer presents part of the solution.(Choose TWO)

On the Article tab of the ribbon, which option is NOT in the Action group?

What role do keywords play in the Knowledge Base?

Which two actions can you perform? (Choose TWO)