An external analysis, the second step of the strategic management process, helps identify ________.

An innovative change involves ______ complexity, cost, and uncertainty.

Being able to recover quickly from emotional experiences reflects one's _____.

Bryan barry suggests that to keep a strategic plan on track, organizations should ____.

Capturing customers' clicking behavior is referred to as ________.

Change management specialists often work __________.

When you need to sort data on two columns, the less important column is called the ____ sort key.

A successful tqm program incorporates all of the following except __________.

A swot analysis is _____.

Stretch goals are __________.

________ language tends to be accusatory and abstract.