The front office manager's main function is to ensure that the housekeeping department maintains a high quality of cleaned rooms.

The ADR is calculated by dividing the total sales by total number of guests in the hotel.

The largest department in terms of number of staff is food and beverage.

Communications such as telephone, FAX, and pagers are usually a break-even service in hotels.

The __________ is used as the benchmark quotation of a hotel's room rate.

The ___________ allows hotels and their corporate office to access rooms' inventory and make reservations simultaneously.

The primary function of a hotel is to provide lodging accommodation.

Housekeeping attendants typically clean and service how many rooms per shift?

Guest surveys consistently rank which of the following as the number one concern in hotels?

Hotels add a charge to all long distance calls made by the guest. This charge is typically:

Revenue management is: