Which of the following is the most important first impression to make on a caller?

You are asked to make a call to all the distributors of your company's product to apprise them of a new pricing offer. The first call you make connects you to the answering machine. What would be the most appropriate message for you to record?

Which term describe the practice of letting the customer know what format your sales conversation will take before you start your sales talk?

Your company requires you to print offer letters to existing customers through the printer attached to your computer. The letters must be printed along with the address labels. Which of the following will you use to speed up the job?

Which would you categorize as a help desk operation?

What is the name of the in-built feature in Windows that allows you to browse through your files and folders?

You are handling calls for a travel agency which wants to promote family tours. The price is $500 per adult, with a 20% discount for children and a 40% discount for senior citizens. A 10% tax is applicable to each of these. What is the travel cost for a family of 5 consisting of 2 adults, 2 children and 1 senior citizen?

Which section of the population at a university would a helpdesk ideally serve?

What does the 'drop rate' on calls refer to?

What is your total expenditure on the expense heads mentioned above?

You are required to report your annual expenses to your boss. Your expenses are as follows: