A business employee calls the help desk of an internet service provider to report that his internet speed is below the promised speed. Which of the following tasks should be done first?

Having learned a significant amount of helpdesk terminology, which do you see as essentially the role of the helpdesk operator?

Troubleshooting technology problems can best be described as a(n) ____.

Best demonstrate a helpdesk that is clearly functioning well and ready to help callers?

Which does the call cycle time include?

Which monitor the service level performance in terms of caller information?