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Guest Relations Executive MCQs

How important is consistency while offering customer service to different people?

Not important - Customers only know what they experience and can not compare the service they get with that offered to others.

Very important - Customers expect a consistent level of service when dealing with a company.

Important only for large companies, not for small ones.

Important only for small firms since they rely on customer referrals.

Answer

Correct Answer: Very important - Customers expect a consistent level of service when dealing with a company.

Explanation:

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