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Email Handling MCQs

How should you respond to a nasty email?

Start typing horrible things back to the recipient.

Go speak to your Boss and tell him/her to get involved.

Do something else for a few minutes and then return back to the email. Calmly respond back to the recipient and try to resolve the issue in the best way possible.

Get really angry and defensive and start escalating the issue.

Don't respond and then delete the email.

Answer

Correct Answer: Do something else for a few minutes and then return back to the email. Calmly respond back to the recipient and try to resolve the issue in the best way possible.

Explanation:

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