Correct Answer: It estimates the profits made over the life of a customer
Explanation:
Note: This Question is unanswered, help us to find answer for this one
Customer Service Skill Assessment
Your Skill Level: Poor
Retake Quizzes to improve it
More Customer Service MCQ Questions
Imitating a customer's mannerisms and body language to make them more comfortable is a technique known as ____________.
Upset customers tend to calm down if you _________.
The key to customer service is to __________.
A sales team and a customer service team should be _______.
If a customer calls with a technical problem, what should be your first action to address the issue?
What is customer profiling?
Why would a company want to know the profitability and sales history of customers?
What should be done with an irate customer after they have vented out and explained their situation?
What is the first step in mollifying a customer who has received bad service?
What general rules does phone etiquette require customer service representatives to follow?