Correct Answer: offer a sincere apology
Explanation:
Note: This Question is unanswered, help us to find answer for this one
Customer Service Skill Assessment
Your Skill Level: Poor
Retake Quizzes to improve it
More Customer Service MCQ Questions
The key to customer service is to __________.
A sales team and a customer service team should be _______.
If a customer calls with a technical problem, what should be your first action to address the issue?
As a speaker, one of your jobs is to:
It is important for a customer service representative to:
What should be done with an irate customer after they have vented out and explained their situation?
What is the first step in mollifying a customer who has received bad service?
What general rules does phone etiquette require customer service representatives to follow?
What would perfect customer relationship management entail?
How should a customer service strategy plan be distributed to the employees?