Correct Answer: True
Explanation:
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More Customer Service MCQ Questions
Which of the following traits is NOT useful for customer service?
An important task should be to
When face to face with an angry customer, you should:
Why is eye contact important?
What can you do when a customer is not getting to the point?
A customer of an eCommerce clothing store with retail locations has called in about a rush order for a sweater they cannot find online. What is the best option to provide a positive customer experience:
After a recent flight, a customer tweets out that the handle on their suitcase was broken in the baggage handling process. What are two pro-active steps that can be done? (Check all that apply):
What are some of the key questions to have in mind when trying to identify a problem that might not be obvious when the customer calls in:
Communication skills include:
Which is an example of positive language?