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Customer Service - Call Center Environment MCQs

Why is it sometimes important not to leave out the message thread, i.e. the reference to the previous messages in the e-mail chain?

To be polite. People always expect to see the thread.

To help the receiver comprehend the latest message better, and show the history of the messages that led up to this point in the exchange.

Because it looks like an oversight. The thread should always be there.

None of the above

Answer

Correct Answer: To help the receiver comprehend the latest message better, and show the history of the messages that led up to this point in the exchange.

Explanation:

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