When making phone calls you should:

What is the first appropriate thing to do when you receive a call from an irate customer reporting a problem he/she is experiencing at the time you answer the call, without having your opening spiel completed yet?

To place a call on hold you should:

Showing empathy for a caller is:

When answering the phone, which is best?

What are 3 things customers do not like when calling a Customer Service call center?

If the 10th of January of a Leap year falls on Saturday, the 11th of March of the same year will fall on a:

Which is considered skillful techniques for someone learning how to use a complicated telephone system?

If you have multiple windows open at the same time, which key combination allows you to switch between windows.

Who should control the flow of conversation in a successful telesales pitch?

You should smile when you're on the phone. Which of the following effects can it have?