What do you do when you are asked a question you don't know the answer to?

The customer is not always right, but should be treated as such.

When you recieve a call that is a wrong number you should:

In a call center some people will be difficult no matter how professional and helpful you are. In these cases you should:

When screening calls, the proper response to a request to talk to your boss is:

Your tone of voice does not have a direct correlation to providing good customer service.

What does the term upselling mean in an outbound scenario?

Fill in the blank with the correct option. A cup full of stagnant water may _____ millions of micro-organisms.

What is the extension of a file developed in Notepad?

What does 'HTH' mean in an email or on a message board?

While commencing a sales campaign, you have been asked to talk only about the USP of the product you are promoting through tele-calling. What will you tell the prospective clients?