In which TWO of the following organizations would a 'Theory Y' approach to managing staff be most appropriate?

i)Customer service call centre

ii)Legal partnership

iii)Design studio

iv)Construction firm

i)'Process' change is best implemented independently of 'people' change. ii)Introducing a change will tend to have a negative short-term impact.

A company's duty to consider the wider impact of its operations is known as:

Which is NOT a stage in the Kubler-Ross model, which describes the stages of people's reactions to change?

A situation where a smaller company takes over a larger one and retains its brand is known as a:

What is meant by the term 'zero-profit condition'?

Demand curves are not typically smooth. Points on the curve that optimize demand and price are known as:

Under which parameter would a company be most likely to adopt a 'differentiation' strategy?

Which describe the term 'purchasing economies of scale'?

A visual means of presenting a suite of performance measures is referred to as a:

What is meant by the term 'zero-profit condition'?