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Corporate Communications Test Quiz Corporate Communications Test

When responding to a negative issue or complaint, via email or verbally, how should you approach it?

Offer compensation or a refund to get them off your back.

Defend each negative point to it's fullest.

Apologize but explain that your hands are tied, and their is nothing you can do.

Take a message and pass it on to your manager.

Focus on the positive or the resolution, not the negative or the problem.

Answer:
Focus on the positive or the resolution, not the negative or the problem.

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