__________ are factors that have been shown to affect consumer behavior.

. The reason that higher prices may not affect consumer buying is _______________.

__________ are the groups that individuals look to when forming attitudes and opinions

For which of the following products would the reference group influence be the strongest?

Primary reference groups include ________________.

Secondary reference groups include ________________.

A company must always guard against dissatisfying customers. On average, a satisfied customer tells 3 people about a good purchase experience. A dissatisfied customer, however, on average gripes to ________ people.

Cognitive dissonance occurs in which stage of the buyer decision process model?

Cognitive dissonance occurs in which stage of the buyer decision process model?

With respect to post purchase behavior, the larger the gap between expectations and performance:

Generally, the consumer’s purchase decision will be to buy the most preferred brand, but two factors can come between the purchase intention and the purchase decision. These two factors are best described as being: