_____ is the first stage in the problem-solving approach to selling.

_____ refer to higher-level organizational goals taking over specific individual or group goals.

A customer who is both loyal and profitable is referred to as a ________.

A flash mob is a type of ________.

A product line is considered to be too long if the manager can ________.

A product line is most likely too short if managers can ________.

_____ is the driving consideration across the four dimensions of corporate social responsibility.

_____ is the degree to which a product can be sampled on a limited basis.

_____ change is a change in the organization's product or service outputs.

Yelp and tripadvisor are both examples of ________.

Large companies may manage a number of very different businesses called _____.