A(n) ________ organization consolidates decision making in the hands of a few people.

A(n) _____ strategy indicates how a division intends to compete against its rivals in an industry.

Research shows that repeat customers spend ________ percent more than new customers.

The objective of ____ is to restore service as quickly as possible.

Whenever there is competitive rivalry, prices tend to be ____.

The following are generally accepted rules for email messages except ____.

Ethical dilemma is a situation in which no choice is entirely right.

Earned-income activities is the sale of products or services that are used as a source of revenue generation.

Making decisions that do not harm those who are already disadvantaged.

_____ is an approach to social responsibility in which an organization accepts responsibility but does only the minimum required.

Corporate social responsibility is an ethical framework for describing the efforts made by corporations to drive positive environmental and societal change.