Your boss has called in sick and says he is not taking calls, but the companies most important customer has just called asking for to speak with boss urgently. What do you do.

A customer refuses to pay citing non receipt of goods. What proof can you provide to ensure payment is forthcoming or legal action would be possible?

When replying to an e-mail who do you place in the cc: line and who do you place in the bcc: line?

While loading the printer with paper you notice the paper supply is running low and will soon run out. What do you do?

When answering a telephone call to a customer, you should say

Best practices for using an employer credit card to set travel arrangements include all the following except:

If you disagree with your boss' plan for action during a meeting, what is the recommended method for making your opinion known?

Tangibles are among the five factors customers use to evaluate products or services. What are Tangibles?

What does "COB" mean in the following sentence: I need your status report by COB.

In an email, what does "NNTR" stand for?

Bcc differs from "Cc" in its: