True or False? By responding to spam emails, employees are actually confirming their company email address as a valid address to spammers.

A lot of companies use CRMs to help keep track of customers, leads, and potential partners. What does CRM stand for?

In Outlook: It is possible to view others' calendars, inboxes & contacts if they allow you to do so.

In Outlook What would you do if you want to send a particular email to 25 persons at one go and you do not want anyone in those 25 recipients to know who else received the email?

Which of these are NOT typical tasks of an administrative assistant?

Evernote is used for notetaking and can be shared with other individuals?

In a business letter how many returns do you select between closing line and signature?

What does it mean when a job description requests an administrative assistant to have "10 key skills?"

Writing down a list of daily tasks in the order they need to be accomplished is a(n)______

How do you delete a mistyped email address from Outlook's memory?

What is a Purchase Order (PO)?