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What is the Acoustic Exchange?
Answer
Correct Answer:
A system that uses the X1ID to identify new and returning visitors to a website
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What is the X1ID in Personalization?
Answer
Correct Answer:
Every channel visitor is assigned a unique X1ID.
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What is an x-header?
Answer
Correct Answer:
A unique sender-generated identifier (text and numbers) placed in the header of an email sent using Transact SMTP.
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What are Widgets in Performance Insights?
Answer
Correct Answer:
Customizable report sections presenting a specific set of data.
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What does "Visitor" mean in the context of a website?
Answer
Correct Answer:
Unidentified, unregistered person browsing through a channel
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What is a visitor?
Answer
Correct Answer:
A person browsing through a channel, e.g. a website.
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What is the definition of unique visitors?
Answer
Correct Answer:
The number of contacts who have visited a web site. Each visit is counted only once for each contact.
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What does the metric "unique visitors" indicate?
Answer
Correct Answer:
The number of contacts who have visited a web site.
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What is a unique identifier?
Answer
Correct Answer:
A numeric or alphanumeric key used as a universal identifier in a database.
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What is a clickstream?
Answer
Correct Answer:
The sequence of clicks performed by a contact while browsing a web site, typically in response to an email.
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What is "unique clicks" in relation to email metrics?
Answer
Correct Answer:
The number of contacts who have clicked a tracked hyperlink in the email.
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What is Telnet used for?
Answer
Correct Answer:
To provide an interactive text-oriented communication facility.
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What is Telnet?
Answer
Correct Answer:
An application layer protocol used on the internet or local area networks to provide an interactive text-oriented communication facility.
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What is Taxonomy?
Answer
Correct Answer:
A system of classification
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What is a tailored audience?
Answer
Correct Answer:
An contact list extracted from Twitter user profiles.
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What is a table field?
Answer
Correct Answer:
A specific field in a table corresponding to a specific contact and column name.
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What is the main difference between tags and categories?
Answer
Correct Answer:
Tags are unstructured, while categories are not.
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What is the main purpose of using tags?
Answer
Correct Answer:
To classify your content and make it easier for other people to find particular items
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What is the most common use of suppression lists?
Answer
Correct Answer:
To exclude contacts from a message send without having to remove them from the database
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What is the most common suppression list?
Answer
Correct Answer:
The organization suppression list
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What is statistical significance?
Answer
Correct Answer:
Test reliability criteria expressed in as a percentage
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What is a single-page application?
Answer
Correct Answer:
A web application that interacts with the user by dynamically rewriting the current page
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What is a Shared Audience?
Answer
Correct Answer:
A list of customer IDs that is passed to personalization from an external source like Campaign.
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What is a segment in Experience Analytics?
Answer
Correct Answer:
A set of conditions that identify the target audience for personalization.
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A contact database that requires you to select at least one field as a unique identifier for your contacts is what type of database?
Answer
Correct Answer:
Restricted
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In a restricted database, which field or fields must you select as your unique identifier?
Answer
Correct Answer:
The unique identifier is required when adding or updating contacts.
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What contains indices that create a one-to-many or many-to-one relationship between data in multiple files?
Answer
Correct Answer:
Relational table
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What relationship does a relational table contain indices for?
Answer
Correct Answer:
One-to-many or many-to-one
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What does "Real-time content" refer to in the context of email?
Answer
Correct Answer:
Dynamic sections in an email that render content when the message is opened.
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What is the common reason for creating a query?
Answer
Correct Answer:
To send a message to only those contacts who performed an earlier action.
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Where is the Personalization Library available?
Answer
Correct Answer:
Acoustic JFrog Artifactory
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Which of the following is not a reason why individuals submit PII to organizations?
Answer
Correct Answer:
To have their PII data propagated to other individuals or organizations
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What does PII stand for?
Answer
Correct Answer:
Personally identifiable information
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What is the main purpose of Personalization?
Answer
Correct Answer:
To customize the content of their delivery medium based on the user interaction data.
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What is the main purpose of a call to action button?
Answer
Correct Answer:
To entice the visitor to take a preferred action
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What is the main purpose of a call to action?
Answer
Correct Answer:
To encourage the visitor to take a specific action
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What does Personalization mean?
Answer
Correct Answer:
The process of targeting information to specific users based on business rules and user profile information.
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What is a parent database?
Answer
Correct Answer:
A database that has queries associated with it and is not a child/query of any other database.
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What is the base entity in the Acoustic platform?
Answer
Correct Answer:
Organization
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What does "Org ID" represent in the context of Acoustic Personalization?
Answer
Correct Answer:
The unique ID of an organization
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What does "opt-out" mean?
Answer
Correct Answer:
The act of an email/message recipient requesting to have their contact information removed from the company database.
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What does it mean to "opt out"?
Answer
Correct Answer:
To request to have a recipient's contact information removed from the company database.
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Which of the following is true about "Opt-in"?
Answer
Correct Answer:
It is an express permission by a customer that allows a marketer to send informational messages.
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What is an Opt-in?
Answer
Correct Answer:
Express permission by a customer that allows a marketer to send informational messages.
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What is OAuth?
Answer
Correct Answer:
An HTTP-based open standard for data authorization
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What is the main purpose of OAuth?
Answer
Correct Answer:
To access protected resources without revealing passwords or personal data
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What is NPM?
Answer
Correct Answer:
Node package manager
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What is the Node package manager (NPM)?
Answer
Correct Answer:
A software repository and command-line utility used to install the Personalization library
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How is the net promoter score calculated?
Answer
Correct Answer:
By dividing the total score earned by the total sample size
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What is an example of a multi-page application?
Answer
Correct Answer:
A simple HTML website.
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What is a traditional type of web application?
Answer
Correct Answer:
Multi-page application
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What is an MTA?
Answer
Correct Answer:
Mail transfer agent
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What is a metric in Experience Analytics?
Answer
Correct Answer:
A metric represents the values you report on for your created events
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What is mailing restriction?
Answer
Correct Answer:
The rejection of an email by a contact due to the content of the email.
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What is the definition of "mail block"?
Answer
Correct Answer:
The rejection of an email by a contact or email server, usually for security reasons.
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What is the meaning of "Mail Block"?
Answer
Correct Answer:
The rejection of an email by a contact or email server
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What does lifecycle mean in marketing?
Answer
Correct Answer:
A program that encompasses an entire campaign from the initial contact to the completion of a customer account.
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What is a library?
Answer
Correct Answer:
A group of related content items and assets for a marketing campaign, project, team, or channel.
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What is a lead route?
Answer
Correct Answer:
An action that directs a contact to another track if the contact meets certain criteria.
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What is a lead route in classic programs?
Answer
Correct Answer:
An action that directs a contact to another track if the contact meets certain criteria
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A landing page is an individual website created to fulfil what purpose?
Answer
Correct Answer:
A specific purpose
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What is KPI stand for?
Answer
Correct Answer:
Key Performance Indicators
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What does "Jazzy" mean?
Answer
Correct Answer:
Very bright and colorful
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What does IP warming help to avoid?
Answer
Correct Answer:
Deliverability issues
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What is inbox monitoring?
Answer
Correct Answer:
A method for monitoring if and how contacts receive emails in their inbox.
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What is the implementation status?
Answer
Correct Answer:
A page that provides an overview of the current status of various components
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What is an image profile?
Answer
Correct Answer:
A predefined set of image dimensions used for different content formats
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What does a headless CMS allow you to do?
Answer
Correct Answer:
Deliver your content anywhere you need through APIs.
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What is a hard bounce?
Answer
Correct Answer:
The failed delivery of an email message for reasons such as a non-existent, invalid or blocked email address.
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What is a hard block?
Answer
Correct Answer:
A block against emails placed by a recipient email server that requires manual intervention to remove.
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What is Geolocation?
Answer
Correct Answer:
A specific location of a visitor obtained from an electronic device
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Geolocation is an effective tool in _____.
Answer
Correct Answer:
Campaign targeting, personalization, and analytics
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What is the criteria set up to measure the success of personalized content called?
Answer
Correct Answer:
Goals
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Which of the following is not a goal in personalization?
Answer
Correct Answer:
Increase web traffic
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What type of database is required for SMS?
Answer
Correct Answer:
Flexible database
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What is an ISP?
Answer
Correct Answer:
Internet Service Provider
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What is a fallback strategy?
Answer
Correct Answer:
A strategy that is used when the primary strategy doesn't work
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What is Facebook custom audience?
Answer
Correct Answer:
The Facebook Ads targeting solution that enables marketers to match their CRM data to Facebook user profiles.
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What is an endpoint?
Answer
Correct Answer:
The representation of a business software solution that provides or receives data through Exchange.
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What is the purpose of an enablement code?
Answer
Correct Answer:
To establish communication between Acoustic Exchange and Personalization
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What does Enablement code do?
Answer
Correct Answer:
It enables communication between Exchange and Personalization.
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What is email authentication?
Answer
Correct Answer:
A collection of techniques intended to verify email information.
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Elements are used to store which of the following?
Answer
Correct Answer:
All of the above
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What is the effective rate?
Answer
Correct Answer:
The percentage measure of unique clicks divided by unique opens
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What is the deliverability rate?
Answer
Correct Answer:
The number of messages that were delivered as a percentage of the number of messages sent.
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What is "deliverability"?
Answer
Correct Answer:
The likelihood of an email arriving in a recipient's inbox.
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What is the name of the group of users who see the default content?
Answer
Correct Answer:
Control group
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What type of file is a Database?
Answer
Correct Answer:
Plain text file
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What is Channel A?
Answer
Correct Answer:
A means of reaching customers, such as mobile, email, direct mail, websites, or retail.
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What does CDATA stand for?
Answer
Correct Answer:
Character Data
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What is the purpose of a CDATA tag?
Answer
Correct Answer:
A tag used in the XML file format to store data that is not intended to be parsed
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What is a category?
Answer
Correct Answer:
A filter in Content search results that is selected from a predefined taxonomy.
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What does CAN-SPAM stand for?
Answer
Correct Answer:
Controlling the Assault of Non-Solicited Pornography And Marketing Act
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What does CTA stand for?
Answer
Correct Answer:
Call to action
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What is a call to action?
Answer
Correct Answer:
An instruction within a piece of content that engages users to perform a specific action
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What is the Bulk folder also called?
Answer
Correct Answer:
Spam or Junk folder
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What is the Bulk folder in an email client used for?
Answer
Correct Answer:
Stores messages that appear to be spam
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What is blocking?
Answer
Correct Answer:
The refusal of an email server to accept an incoming email due to send practice violations.
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What is a content block?
Answer
Correct Answer:
A piece of content that can contain an image, a text element, a link, etc.
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What is the process of adding an IP or domain to a blacklist called?
Answer
Correct Answer:
Blacklisting
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What is blacklisting?
Answer
Correct Answer:
The process of adding and IP or domain to a blacklist.
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What is a blacklist?
Answer
Correct Answer:
A list of IP addresses or domains that violate send practices with spam or junk mail.
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How can you access the asset library?
Answer
Correct Answer:
On the library page
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What does an analytics library do?
Answer
Correct Answer:
It collects user actions in the form of events on the web pages.
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Which of the following is not an analytics library?
Answer
Correct Answer:
Google Analytics
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What are assets?
Answer
Correct Answer:
Images, videos, and files that include associated metadata
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What is an approval group?
Answer
Correct Answer:
A group of people who can approve the sending of messages to a target audience.
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What is the full form of API?
Answer
Correct Answer:
Application Programming Interface
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What does API stand for?
Answer
Correct Answer:
Application programming interface
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What is Analytics library?
Answer
Correct Answer:
A set of tools for collecting, aggregating, and processing the user behavior data.
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What does Address record A mean?
Answer
Correct Answer:
A means of mapping a domain name to the IP address of the computer hosting the domain.
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What does the term "A record" stand for in the context of DNS?
Answer
Correct Answer:
Address record
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What does Ad set allow you to do?
Answer
Correct Answer:
Group ads according to your criteria
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What is the definition of an "Action" in a CRM program?
Answer
Correct Answer:
A component of a program scenario that specifies what happens to contacts who participate in the program.
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What is an "Action" in a program scenario?
Answer
Correct Answer:
A component that specifies what happens to contacts who participate in the program.
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What is an acquisition list?
Answer
Correct Answer:
A list of prospects or a targeted group of recipients that is purchased by another group.
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What is the abuse threshold?
Answer
Correct Answer:
An indication of an acceptable, industry-wide level of abuse replies.
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Abuse threshold is an indication of an acceptable level of:
Answer
Correct Answer:
Abuse replies
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Complaints of abuse delivered via email are shown as a percentage of what?
Answer
Correct Answer:
Total number of messages delivered
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What is the customer indication that an email is spam or junk?
Answer
Correct Answer:
Abuse complaint
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What is an abuse complaint?
Answer
Correct Answer:
The customer indication that an email is spam or junk.
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What do you need to perform an A/B test?
Answer
Correct Answer:
Two variants of messages
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What is the "above the fold" area on a website?
Answer
Correct Answer:
The area of the website that is visible without scrolling
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What is "above the fold"?
Answer
Correct Answer:
The area of content that is visible without scrolling
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A metric that indicates the number of contacts who visited a web form but did not submit their contact information is called?
Answer
Correct Answer:
Abandons
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What does the metric "abandons" indicate?
Answer
Correct Answer:
The number of contacts who visited a web form but did not submit their contact information.
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