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Organizational Communication MCQ

The foundation of integrity is your ____________________ system.

Personal values

Learning preferences

Course correction

Cycle of success.

Answer

Correct Answer: Personal values

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Principles of conduct that help govern the behavior of individuals and groups are known as _____.

Ethnocentrism

Ethics

Self Reflexivity

Cultural Humility

Answer

Correct Answer: Ethics

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Open systems are characterized by ____, or the ability to sustain themselves and grow.

Participation

Requisite variety

Negative entropy

Cultural diversity

Answer

Correct Answer: Negative entropy

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Y-Pattern Network is _____ than the all-channel network since two persons are closer to the center of the network.

Centralized

Less centralized

Decentralized

All of these

Answer

Correct Answer: Less centralized

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Wheel Network refers to when all communication flows through one person who is most likely the _____

Member

Group Leader

Both

None

Answer

Correct Answer: Group Leader

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Upward Communication is the process by which employees communicate with others who are _____ in the organizational hierarchy.

Lower

Higher

Equal

Both b and c

Answer

Correct Answer: Both b and c

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Shannon–Weaver Model of Communication is a Framework describing the communication process including the sender, receiver, and decoding of a message.

Encoding

Channel

Noise

All of these

Answer

Correct Answer: All of these

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Organizational Communication is the process by which individuals stimulate meaning in the minds of other individuals by means of _____ messages in the context of a formal organization.

Verbal

Nonverbal

Both

None

Answer

Correct Answer: Both

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Non Verbal Communication means sending and receiving of thoughts and feelings via _____ behavior.

Verbal

Non Verbal

Both

None

Answer

Correct Answer: Non Verbal

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Any communication barrier that may affect how a person interprets a message is known as_____

Silence

Noise

Clatter

None of these

Answer

Correct Answer: Noise

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Netiquette refers to _____ ettiquetes.

Video conferencing

Instant messaging

All of these

Answer

Correct Answer: Email

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The process by which employees communicate with others at the _____ level in the organizational hierarchy.

Same

Different

Multiple

Both a and b

Answer

Correct Answer: Same

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Internal Communication refers to communications transactions between individuals and/or groups at various levels and in different areas of specialization that is intended to_____

Design and redesign organizations

Implement designs

Co-ordinate day-to-day activities

All of these

Answer

Correct Answer: All of these

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Intercultural Communication focuses on the behavior of two _____ communication patterns.

Individuals

Groups

Both

None

Answer

Correct Answer: Individuals

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Grapevine is the _____ circulation of information in an organization.

Official

Unofficial

Both

None

Answer

Correct Answer: Unofficial

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External Communication is the information that is shared with the public through _____

Marketing

Public relations efforts

Information leaking

Both a and b

Answer

Correct Answer: Both a and b

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E-Harassment is any Email or other electronic communication directed at a specific person that _____

Causes emotional distress

Serves no legitimate purpose

Both

None

Answer

Correct Answer: Both

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The process by which employees communicate with others who are lower in the organizational hierarchy is known as _____ Communication.

Downward

External

Internal

None of these

Answer

Correct Answer: Downward

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Cyberslacking means using the Internet for _____ reasons during working hours.

Personal

Organizational

Social

All of these

Answer

Correct Answer: Personal

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Cross-Cultural Communication compares one culture to another to examine how people communicate in _____ ways.

Similar

Different

Both

None

Answer

Correct Answer: Both

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Communication Apprehension is an individual’s level of fear or anxiety with _____ communication with another person or persons.

Real

Anticipated

Both

None

Answer

Correct Answer: Both

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In circle network each person can communicate with _____ others located adjacent to them.

One

Two

Three

Four

Answer

Correct Answer: Two

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Chain Network gives a flow of information among members, although the people are at the _____of the chain.

Beginning

Mid

End

All of these

Answer

Correct Answer: End

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Individuals in an organization who limit the organization’s internal networks or external constituents together.

True

False

Answer

Correct Answer: False

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All Channel Network is a more _____ network that allows a free flow of information among all group members.

Centralized

Decentralized

Both

None

Answer

Correct Answer: Decentralized

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Active Listening is _____ listening.

Sensitive

Accurate

Nonjudgmental

All of these

Answer

Correct Answer: All of these

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