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Communicating Effectively With Others MCQ

Thinking-speaking differential refers to the lag of time between our thinking and our speech.

True

False

Answer

Correct Answer: True

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Self-disclosure is disclosing to others what you think and how you feel about deep-seated personal matters.

True

False

Answer

Correct Answer: True

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Which of the following is true of persuasive communication?

The credibility of the source is key

The expertise of the source has little effect on persuasiveness

It is not affected by the character of the message

It is not affected by the trustworthiness of the source

Answer

Correct Answer: The credibility of the source is key

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Electronic communication ______________________________.

Permits communication at different points in time

Increases opportunities for face-to-face contact

Enhances the trust that develops with shared experience and give-and-take.

Humanizes the workplace

Answer

Correct Answer: Permits communication at different points in time

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Supportive communication is specific, not general, which is more helpful.

True

False

Answer

Correct Answer: True

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Barriers to communication include

Stereotyping

Active listening

Waiting before speaking

Supportive communication

Answer

Correct Answer: Stereotyping

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Listening that involves the one who is on the receiving end of communication engaging in a series of conscious actions intended to clarify and confirm the meaning of the message being received is ________________.

Positive communication

Paraphrasing

Active listening

Encoding

Answer

Correct Answer: Active listening

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Semantics is the study of the meaning conveyed by words or symbols.

True

False

Answer

Correct Answer: True

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________ behavior occurs when a person feels or anticipates some sort of threat and rushes to defend themselves.

Effective

Defensive

Offensive

Supportive

Answer

Correct Answer: Defensive

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A range within which people are willing to entertain beliefs or attitudes different from their own is _______________.

Range of acceptance

Diversity

Supportive communication

Discrimination

Answer

Correct Answer: Range of acceptance

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__________ refers to the difference between the meaning that the sender intends and the meaning that the receiver decodes.

Paraphrasing

Self-disclosure

Distortion

Emotional dissonance

Answer

Correct Answer: Distortion

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The personal context we each bring to communications with others is ________________.

Semantics

Frame of reference

Thinking-speaking differential

Range of acceptance

Answer

Correct Answer: Frame of reference

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_________ is the process by which the receiver translates the sender’s message.

Encoding

Decoding

Filtering

Semantics

Answer

Correct Answer: Decoding

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_________ is the process by which a sender puts the message in a certain format.

Encoding

Decoding

Filtering

Semantics

Answer

Correct Answer: Encoding

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Communication is the transmission of information from one party to another.

True

False

Answer

Correct Answer: True

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_____ is an approach to communicating that recognizes both the need to transmit information and to enhance interpersonal relationships.

Supportive communication

Communication

Thinking-speaking differential

None of these

Answer

Correct Answer: Supportive communication

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_______ is the lag of time between our thinking and our speech

Thinking-speaking differential

Supportive communication

Paraphrasing

None of these

Answer

Correct Answer: Thinking-speaking differential

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______restating what you hear in your own words

Paraphrasing

Authentic

Confusion

Muddle

Answer

Correct Answer: Paraphrasing

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______ are the listening that involves the listener consciously engaging in a series of actions intended to clarify and confirm the meaning of the message he or she is receiving.

Active listening

Vulnerability

Prominence

Limelight

Answer

Correct Answer: Active listening

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Disclosing to others what you think and how you feel about deep-seated personal matters is known as ______?

Self-disclosure

Vulnerability

Prominence

Limelight

Answer

Correct Answer: Self-disclosure

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____ is a defensive behavior that occurs when people feel or anticipate some sort of threat and rush to defend themselves.

Filtering

Defensiveness

Adulterate

Self-disclosure

Answer

Correct Answer: Defensiveness

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____ is manipulating the information that is being sent so that it will be received more favorably by the receiver .

Filtering

Defensiveness

Adulterate

Self-disclosure

Answer

Correct Answer: Filtering

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Shorthand language or terminology known to outsiders but mystifying to others are known as jargon.

True

False

Answer

Correct Answer: False

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The study of the meaning conveyed by words or symbols are known as ?

Semantics

Bewilderment

Disorientation

Enigma

Answer

Correct Answer: Semantics

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The difference between the meaning that the sender intends and the meaning that the receiver decodes is known as ____.

Distortion

Perfection

Correction

Chastisement

Answer

Correct Answer: Distortion

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________ is the personal context we each bring to communications with others.

Decoding

Encoding

Frames of reference

Semantics

Answer

Correct Answer: Frames of reference

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The process by which the receiver interprets and translates the meaning of the sender’s message is known as ______.

Decoding

Encoding

Frames of reference

Semantics

Answer

Correct Answer: Decoding

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The process by which a sender puts the message in a certain format.

Decoding

Encoding

Frames of reference

Semantics

Answer

Correct Answer: Encoding

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The transmission of information from one party to another is known as ?

Encoding

Communication

Suppression

Withholding

Answer

Correct Answer: Communication

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