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HRM in the Not-for-Profit Sectors MCQ

Which of the following is NOT a factor that those with HRM responsibility must consider when developing a culture or climate of service-user orientation?

A clear, well-structured succession plan

A well-articulated HR strategy to convey the direction

Communication and training to reinforce the message

Performance management and appraisal to realign and reinforce objectives and aims

Answer

Correct Answer: A clear, well-structured succession plan

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In 1998 the Workplace Employment Relations Study found that job security guarantee is:

High in both sectors

Higher in the private sector

Low in both sectors

Lower in the private sector

Answer

Correct Answer: Low in both sectors

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Which of the following did Valverde et al. (2006) conclude that HR activity mix was more related to?

Contextual variables

Corporate choice

Employee variables

Leadership factors

Answer

Correct Answer: Corporate choice

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How many ‘agency mix’ models did Valverde et al. (2006) identify in their study of the extent of variation between HR roles among the 230 Spanish organisations that they collected data from?

Answer

Correct Answer: 7

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What are the four key characteristics of HRM in the public sector (proposed by Farnham & Horton, 1996)?

Strong motivation policy, authoritarian management style, standardised employment practices and collectivism

Leader–member exchange, standardised employment practices, communism, aspiring to be ‘model’ employers of staff

Paternalistic management style, standardised employment practices, collectivism and aspiring to be ‘model’ employers of staff

Paternalistic management style, lack of standardised employment practices, collectivism and anarchy

Answer

Correct Answer: Paternalistic management style, standardised employment practices, collectivism and aspiring to be ‘model’ employers of staff

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What is a service-user orientation?

Ensuring that employees are the main focus, and are satisfied with their work

A method of ensuring service users know what to expect

Ensuring managers are satisfied with employees’ focus

Ensuring the user is always the main focus, as well as their satisfaction

Answer

Correct Answer: Ensuring the user is always the main focus, as well as their satisfaction

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Which statement below is true of the public sector?

Usually under Government jurisdiction and funded by tax

Run by private businesses

Run by the public

Usually have no budget

Answer

Correct Answer: Usually under Government jurisdiction and funded by tax

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What is the third sector?

Small and medium sized organisations

Not-for-profit, charitable and voluntary organisations

Run by Government bodies, publicly funded

The third highest performing group of organisations in the UK

Answer

Correct Answer: Not-for-profit, charitable and voluntary organisations

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What does the chapter include in the not-for-profit sector?

Charities, voluntary organisations but not public sector organisations

Public sector organisations only

All organisations that do not sell product

Public and third sector organisations

Answer

Correct Answer: Public and third sector organisations

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What is institutional isomorphism?

When most organisations within an industry or sector adopt practices similar to the highest performing organisation

When an institution is isolated from others in their field

When most organisations within an industry or sector do not know what is happening in rival organisations

Making sure you are the change agent for adopting new practices

Answer

Correct Answer: When most organisations within an industry or sector adopt practices similar to the highest performing organisation

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