In most parts of the united states, slot machines produce ____ of casino revenue.

Outside of nevada ________ is still illegal in the united states.

Managed services contractors have about ________ of the business and industry market

The ________ are credited with the "culinary arts."

The ________ for a guest paying for a night's stay at a hotel is rest and sleep.

The ________ may be the most important ingredient in a restaurant's success.

The study of guests—their wants, needs, expectations, and behaviors is known as _________ .

Guestologist is a specialist in identifying how hospitality organizations can best respond to the ________ and behaviors of their targeted guest markets.

The sum total of the experience that the guest has with the service provider on a given occasion or set of occasions is known as ______ .

Expectations are characteristics that a guest _______ will be associated with a service experience.

A memorable event that deviates significantly, either positively or negatively is known as ________ .